1. IDENTIFICATION AND INTRODUCTION
AGRICOLA HIMALAYA S.A., a commercial company identified with NIT 890.326.050-8 and with its principal domicile at CALLE 15 # 25 A-583 PARCELACIÓN CIC1 – Yumbo (Valle – Colombia), hereinafter “AGRICOLA HIMALAYA S.A.”.

Contact Channels:

Telephone: (602) 641 0717

Email: servicioalcliente@agricolahimalaya.com

Office Hours: Monday to Friday, 7:00 am to 12:00 pm and 2:00 pm to 4:15 pm.

In accordance with Law 1480 of 2011 and other applicable legislation, the company hereby makes known these Terms and Conditions applicable to the site https://agricolahimalaya.com and to the microsites, forms, contents, information services, and other functionalities associated with it (hereinafter, the “Site”).

By entering and/or using the Site, you as a User admit to having read and understood these Terms and Conditions which describe and regulate the use of the services offered by AGRICOLA HIMALAYA S.A.; therefore, you agree to abide by them and comply with all applicable laws and regulations that are part of Colombian legislation. Users who choose to access the Site from other countries do so on their own initiative and are responsible for compliance with applicable local laws. Access to the Site from territories where its content is illegal is prohibited. If the User does not agree with these Terms and Conditions, they must refrain from using the Site.

AGRICOLA HIMALAYA S.A. makes its website available to visitors, who, by making use of the information, products, and services offered therein, acknowledge having read, understood, and accepted fully and without reservation the Terms and Conditions described herein. In case of disagreement with one or more aspects of this document, you must avoid using the portal’s services.

2. ACCEPTANCE OF THE TERMS AND CONDITIONS
The use of the website https://agricolahimalaya.com, as well as the completion of any registration, process, or request, implies the express, free, prior, informed, and unequivocal acceptance by the User of these Terms and Conditions.

Said acceptance is understood to be granted in a verifiable manner by performing any of the following actions:

Voluntarily checking the acceptance box for Terms and Conditions.

The effective use of the services offered on the Site, when these require prior acceptance of these Terms.

The User acknowledges that, prior to acceptance, they had access to these Terms and Conditions in a clear, visible, and permanent manner, and that they have the possibility to consult, store, download, and print them at any time.

AGRICOLA HIMALAYA S.A. will maintain proof of the User’s acceptance of these Terms and Conditions through suitable electronic or technological means, in accordance with applicable regulations regarding e-commerce and consumer protection.

If the User does not agree with these Terms and Conditions, they shall refrain from using the Site and performing any transaction through it.

3. CAPACITY
The general use of the Site is of an informative and institutional nature. However, when the User fills out forms, submits requests, subscribes to content, participates in processes, or uses functionalities that involve the provision of information or the manifestation of will, they declare that they have the legal capacity to do so according to current Colombian legislation.

If the User acts on behalf of a legal entity or a third party, they declare that they have sufficient authorization to bind them regarding the actions performed through the Site.

AGRICOLA HIMALAYA S.A. may verify the information provided by the User and assumes no responsibility for identity theft, falsehood in information, or improper use of the Site by third parties, without prejudice to any legal actions that may arise.

4. REGISTRATION, FORMS, AND PERSONAL DATA
For the use of contact forms, subscription to content, participation in processes, submission of requests, or access to certain Site functionalities, the User must provide true, complete, accurate, and updated information. The User shall be responsible for the truthfulness, integrity, and updating of the information provided.

AGRICOLA HIMALAYA S.A. will process the User’s personal data in accordance with current regulations on personal data protection, especially in accordance with the principles of legality, purpose, freedom, truthfulness or quality, transparency, restricted access and circulation, security, and confidentiality, as well as in accordance with its Personal Data Processing Policy.

The User declares that they have been informed of said policy and that they may consult it at any time through the specific link provided for this purpose on the Site: https://agricolahimalaya.com

5. USE OF THE SITE
The Site provides the User with access to texts, graphics, drawings, designs, codes, software, photographs, music, videos, trademarks, technical sheets, sounds, databases, images, expressions, and information, etc. (hereinafter the “Content”) belonging to AGRICOLA HIMALAYA S.A.

The Site may collect information through forms, contact mechanisms, subscriptions, requests, or digital tools in order to address requirements, provide authorized institutional, corporate, commercial, or social information, manage internal processes, facilitate navigation, and improve the User experience on the Site, in accordance with the Personal Data Processing Policy.

When the User expressly authorizes the processing of their data for informative, institutional, or commercial purposes, AGRICOLA HIMALAYA S.A. may send communications related to its brands, campaigns, news, content, activities, projects, or other information of interest. The User may revoke said authorization or request the suspension of these communications at any time through the channels enabled for this purpose.

6. INDUSTRIAL PROPERTY
All intellectual property rights of the Site Content—which include, but are not limited to, graphic design, user interfaces, visual interfaces, photographs, sounds, drawings, models, computer code (including HTML code), layout, design, structure, selection, expression, aesthetic and functional aspect, logos of the products and/or services offered, trademarks, industrial designs and models, domain names, account identifiers, or search terms, among others—are the property of AGRICOLA HIMALAYA S.A. (or of third parties who have authorized AGRICOLA HIMALAYA S.A. for their use and/or exploitation) and are protected by applicable national and international standards.

Any act of copying, reproduction, modification, creation of derivative works, sale or distribution, exhibition of content, transmission, adaptation, translation, distribution, public communication, including its making available modality, or any other total or partial exploitation and/or modification of any content included on the Site, through any means, including but not limited to electronic, mechanical, photocopying, or recording means, without prior written authorization from AGRICOLA HIMALAYA S.A., is prohibited.

In no case do these Terms and Conditions confer a license, right, or authorization to perform the acts described above. Any unauthorized use of the Content will constitute a violation of these Terms and Conditions and current regulations on trademarks, copyright, and other applicable national and international intellectual and industrial property laws.

Color Accuracy: AGRICOLA HIMALAYA S.A. has made an effort to display product colors as close to reality as possible. However, the color of the products appearing on the screen may be subject to variations depending on the quality of your computer or mobile monitor. In this sense, AGRICOLA HIMALAYA S.A. cannot guarantee that the colors appearing on your monitor accurately reflect reality.

7. CONTENT PROVIDED BY THE USER
The legitimacy of intellectual property rights corresponding to content provided by the User is the exclusive responsibility of the User; therefore, the User shall hold AGRICOLA HIMALAYA S.A. harmless from any third-party claims derived from the illicit use of content on the Site.

By providing any content (photos, images, etc.) through the Site or any other means, the User gratuitously assigns to AGRICOLA HIMALAYA S.A. all intellectual or industrial property rights and any other rights the User has over such content. Such rights include the right of reproduction, representation, dissemination, transformation, distribution, and public communication of all or part of the content, by any procedure and in all formats or media.

8. LIABILITY / LINKS / COOKIES
8.1. Failures in Site Operability:
By entering the Site, the User expressly accepts that the use of the Site is conducted under their exclusive responsibility and risk.

Without prejudice to what is determined in the mandatory rules of applicable Colombian legislation, AGRICOLA HIMALAYA S.A. assumes no responsibility for:

Any damage, loss, or injury caused to the User by failures in the system, server, or the Internet.

Any virus that could infect the User’s equipment as a consequence of access and/or use of the Site.

The continuity and availability of the Content.

The absence of errors in the Content or the correction of any defect that might occur.

Damages caused by any person who violates the Site’s security systems.

AGRICOLA HIMALAYA S.A. may temporarily and without prior notice suspend Site accessibility for maintenance, repair, update, or improvement operations. Whenever circumstances allow, the User will be notified with sufficient anticipation of the scheduled date for the suspension of access and/or use services of the Site.

8.2. Links:
The Site may contain links to other websites, which does not mean they are owned or operated by AGRICOLA HIMALAYA S.A. Therefore, AGRICOLA HIMALAYA S.A. assumes no responsibility for links to other web pages found on the Site. Access to such sites is at the User’s exclusive responsibility and under the terms of use governing them.

8.3. Cookies:
The Site uses cookies and similar technologies to ensure its proper functioning, improve User experience, analyze traffic, and personalize content and advertising. Upon entering the Site, the User will be informed via a notice or banner about the use of cookies. Consent for the use of cookies will be free, prior, express, and informed, and may be withdrawn at any time. For detailed information, consult the Cookie Policy at: https://agricolahimalaya.com

8.4. Prohibited Uses of the Site:
The User agrees not to: (i) use the Site for illicit purposes; (ii) violate third-party data; (iii) introduce malware or perform attacks; (iv) attempt to access restricted areas or impersonate identities.

8.5. Release of Liability:
The User exonerates AGRICOLA HIMALAYA S.A., its subsidiaries and affiliates, as well as their respective shareholders, officers, directors, employees, agents, content providers, designers, and contractors, from any claim, demand, litigation, or penalty derived from: (i) the User’s use and/or access to the Site; (ii) any content published by the User; (iii) violation of these Terms and Conditions; and (iv) infringement of third-party rights.

9. USER RESPONSIBILITY
The User, upon entering the Site, commits to supplying correct and true personal information, as well as updating their data whenever required. The User is prohibited from transmitting any illegal, threatening, libelous, defamatory, obscene, scandalous, pornographic, or profane material on or from the Site, or any other material that could give rise to civil or criminal liability.

10. MODIFICATIONS
AGRICOLA HIMALAYA S.A. reserves the right to modify these Terms and Conditions at any time by publishing the corresponding modification on the Site. These Terms and Conditions are subject to change without prior notice.

11. PROVISIONS
In the event that one or more of the provisions contained in this document are considered void, illegal, or ineffective in any respect, the validity, legality, and enforceability of the remaining provisions shall not be affected or annulled by said circumstance.

12. APPLICABLE LEGISLATION AND JURISDICTION
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Colombia. Any controversy derived from this document shall be submitted to competent judges in accordance with Colombian legislation.

13. COMMUNICATION CHANNELS
For the exercise of rights regarding purchase or commercial information, AGRICOLA HIMALAYA S.A. has provided the following channels:

Telephone: (602) 641 0717

Email: servicioalcliente@agricolahimalaya.com

Hours: Monday to Friday, 7:00 am to 12:00 pm and 2:00 pm to 4:15 pm.

14. COMPETENT AUTHORITIES
The User may go before competent authorities according to the nature of the matter:

Superintendencia de Industria y Comercio (SIC): Consumer protection, data protection, and e-commerce.

INVIMA: Regarding products, food, or beverages subject to sanitary surveillance.

15. PRIVACY AND SECURITY
Our website uses a security system called SSL (Secure Socket Layer), meaning all your personal information cannot be read or captured by third parties while it travels through the network.

16. NO WAIVER
The failure of AGRICOLA HIMALAYA S.A. to demand compliance with any condition established in these Terms does not constitute a waiver of it.

17. PETITIONS, COMPLAINTS, CLAIMS, AND SUGGESTIONS (PQRS)

AGRICOLA HIMALAYA S.A. provides mechanisms for receiving, processing, and responding to:

PETITION: Respectful request to obtain information or clarification.

COMPLAINT (QUEJA): Expression of dissatisfaction regarding service or Site operation.

CLAIM (RECLAMO): Request regarding non-compliance or affection of rights.

SUGGESTION: Proposal to improve content or functionalities.

INQUIRY (CONSULTA): Request for specific information about the company or brands.

17.1. SERVICE CHANNELS:
Users may submit their PQRS via:

Telephone: (602) 641 0717

Email: servicioalcliente@agricolahimalaya.com

17.2. RESPONSE TERMS:
AGRICOLA HIMALAYA S.A. will respond within the terms provided by law, and generally within fifteen (15) business days following receipt.

17.3. TRACKING:
AGRICOLA HIMALAYA S.A. will assign a filing or registration number (radicado) to each PQRS submitted, allowing the User to track their request.